Terms of Use

Part 1: NovaCore Tech Ltd

• 1. About Us

  • 1.1 These Terms of Service (“Terms”) govern your access to and use of the services offered by NovaCore Tech Ltd. (“NovaCore”, “we”, “us”, “our”).
  • 1.2 NovaCore Tech Ltd. is a company incorporated under the laws of the Province of British Columbia, Canada (Incorporation No. BC1528739) and registered as a Money Services Business with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) (MSB Reg. No. C100001016).
  • 1.3 NovaCore provides technology and financial infrastructure to facilitate payments, foreign exchange, multi-currency accounts, and crypto-to-fiat conversion for eligible individuals and businesses (collectively, the “Services”).
  • 1.4 By creating an account, accessing, or using any part of the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

• 2. Eligibility and On-Boarding

  • 2.1 You must be at least the age of majority in your jurisdiction and have full legal capacity to enter into binding agreements to use the Services.
  • 2.2 We may restrict availability of the Services in certain jurisdictions. By using the Services, you represent that you are not located in, or a resident of, any jurisdiction where we do not operate or where use of the Services is prohibited by applicable law or by NovaCore’s internal risk policies.
  • 2.3 You must complete our onboarding process, including identity verification, corporate due diligence (where applicable), beneficial ownership verification, and sanctions screening, and provide all information and documents we reasonably request.
  • 2.4 You represent and warrant that all information you provide is accurate, complete, current and not misleading. You agree to promptly update us if any information changes.
  • 2.5 We may approve or decline any application in our sole discretion and may re-verify your information at any time.

• 3. Our Services

  • 3.1 Subject to these Terms and applicable law, NovaCore may provide some or all of the following Services:
  • a) Fiat payments and transfers – initiating and receiving domestic and cross-border payments in supported fiat currencies;
  • b) Foreign exchange (“FX”) – buying and selling supported currencies at displayed or agreed rates;
  • c) Multi-currency accounts / IBANs or local accounts – allowing you to hold balances and receive funds in supported currencies;
  • d) Crypto-to-fiat conversion – selling supported digital assets and crediting proceeds in fiat to your NovaCore balance or to an external account;
  • e) Merchant and payout services – enabling businesses to accept payments and make payouts to beneficiaries;
  • f) Ancillary services – reporting tools, statements, notifications and other functionality we may add from time to time.
  • 3.2 We may add, modify, or remove Services at our discretion, with or without notice, provided any changes comply with Section 22 (Changes).
  • 3.3 Nothing in the Services constitutes investment, tax, accounting, or legal advice. Any information provided is general in nature and not tailored to your circumstances.

• 4. Instructions and Execution

  • 4.1 You may submit payment, FX, or conversion instructions through our platform, APIs, or other channels we approve. We may require additional authentication for certain instructions.
  • 4.2 You are solely responsible for ensuring that all details in your instructions (including account numbers, wallet addresses, amounts, currencies, and beneficiary information) are correct and complete. We will rely on the information you provide and have no duty to verify it.
  • 4.3 We may decline to act on any instruction that is incomplete, unclear, appears to be unauthorized or fraudulent, or would violate law, these Terms, or our risk policies.
  • 4.4 Execution times and settlement dates are estimates and subject to banking, payment network, and blockchain rules, cut-off times, and operational constraints. We are not liable for delays outside our reasonable control.
  • 4.5 Once submitted, instructions may be irrevocable or difficult to reverse, particularly for FX trades and crypto transactions. You acknowledge that errors may be irreversible.

• 5. Security

  • 5.1 You must keep all login credentials, API keys, one-time passwords, security devices, and authentication methods confidential and secure.
  • 5.2 You are responsible for all activity carried out under your account, whether or not authorised by you, unless caused solely by NovaCore’s gross negligence or wilful misconduct.
  • 5.3 You must promptly notify us if you suspect any unauthorised access, compromised credentials, or suspicious activity. We may suspend access while we investigate.
  • 5.4 You must implement appropriate internal controls, device security, and access management to protect your systems and data.
  • 5.5 We may impose additional security measures (e.g., two-factor authentication, transaction limits, manual review) and you agree to comply with them.

• 6. Funding Your Account

  • 6.1 You may fund your NovaCore balance only through the methods we specify, which may include:
  • a) domestic or international wire transfer;
  • b) local payment schemes;
  • c) card funding (where available);
  • d) proceeds from FX or crypto-to-fiat transactions; or
  • e) other channels we notify you of from time to time.
  • 6.2 We may reject or return any incoming funds if:
  • a) the sender details do not match your account;
  • b) we cannot identify the sender;
  • c) the transaction appears suspicious or non-compliant; or
  • d) the funds come from a restricted jurisdiction or activity.
  • 6.3 Funds are credited to your balance only when we have actually received them and they have cleared through the relevant network.
  • 6.4 We may reverse any credit if the underlying payment is reversed, recalled, or found to be fraudulent or erroneous.

• 7. Use of Balances and Custody

  • 7.1 Fiat funds are held in pooled, segregated accounts with regulated financial institutions for the benefit of our clients in accordance with applicable law. Your interest in such accounts is proportionate to your balance.
  • 7.2 NovaCore may hold digital assets (if any) with one or more custodial service providers or liquidity partners. Title and risk allocation will depend on the specific arrangement and applicable law; unless expressly stated, digital assets are not insured deposits.
  • 7.3 Balances do not earn interest or other returns unless explicitly agreed in writing. Any interest earned on pooled accounts may be retained by NovaCore.
  • 7.4 You acknowledge that funds and assets may be held or processed outside your home jurisdiction, subject to local laws and the rules of our banking and custodial partners.
  • 7.5 In the event of our insolvency, client funds in segregated accounts should, to the extent permitted by law, be protected from claims by NovaCore’s general creditors. However, recovery is not guaranteed and may be subject to insolvency proceedings.

• 8. Payments and Withdrawals

  • 8.1 You may request payments or withdrawals from your balance to eligible bank accounts, wallets, or beneficiaries, subject to limits, verification, and our risk policies.
  • 8.2 We may route payments through correspondent institutions or payment networks that may deduct their own charges from the amount delivered.
  • 8.3 We may delay, suspend, or reject a payment, withdrawal, or other instruction if we reasonably believe it is unauthorised, fraudulent, illegal, risky, or in breach of these Terms or the requirements of our banking, card, or blockchain partners or any regulatory authority.
  • 8.4 We are not liable for any loss resulting from:
  • a) errors or omissions in the beneficiary details you provide;
  • b) actions or omissions of correspondent banks, payment networks, or blockchain validators; or
  • c) any legal or regulatory restrictions affecting the transfer.

• 9. Prohibited Activities

  • 9.1 You must not use the Services for any of the following (non-exhaustive list):
  • a) unlawful, fraudulent, deceptive, or malicious purposes;
  • b) money laundering, terrorist financing, sanctions evasion, or other financial crime;
  • c) activities involving high-risk or prohibited industries as notified by NovaCore from time to time;
  • d) operating as an unlicensed money services business, payment institution, or exchange;
  • e) speculative FX, leveraged trading, or high-frequency arbitrage on our platform;
  • f) interference with or disruption of the Services, including attempts to bypass security controls;
  • g) use of automated tools (bots, scrapers) to harvest data or overload our systems;
  • h) introduction of malware, viruses, or similar harmful code; or
  • i) any activity that, in our reasonable opinion, exposes NovaCore, our partners, or other users to unacceptable risk.
  • 9.2 We may report suspicious activity to relevant authorities and freeze or close accounts as required by law or our risk policies.

• 10. Fees, Rates and Taxes

  • 10.1 Our current schedule of fees and charges (“Fees”) will be made available to you during onboarding and may be displayed within your dashboard, in a separate pricing schedule, or in specific transaction quotes.
  • 10.2 Unless expressly stated otherwise, all Fees are quoted exclusive of applicable taxes. You are responsible for any sales, value-added, goods and services, withholding, or similar taxes imposed in any jurisdiction in connection with your use of the Services.
  • 10.3 By submitting a transaction or using a Service, you authorise NovaCore to deduct applicable Fees and taxes from your balance, from transaction proceeds, or to invoice you as appropriate.
  • 10.4 Exchange Rates.
  • a) FX and crypto-to-fiat conversion rates are based on prevailing wholesale, interbank, or market rates available to NovaCore at the time of execution, plus a spread or margin determined by us in our discretion.
  • b) Rates displayed in quotes or on the platform will either be indicative or firm for a limited time. If a quoted rate expires or market conditions change materially, we may decline the transaction or provide a revised quote.
  • 10.5 Variable Spreads and Market Volatility.
  • a) During periods of high volatility, low liquidity, or extraordinary market conditions, we may widen spreads, impose additional mark-ups, introduce slippage tolerances, or limit transaction sizes.
  • b) We may also temporarily suspend execution in certain currencies or assets if we cannot obtain reasonable pricing or liquidity.
  • 10.6 Third-Party Charges.
  • You are responsible for all third-party fees associated with your transactions, including but not limited to:
  • a) correspondent or intermediary bank fees;
  • b) card scheme or acquiring fees (where applicable);
  • c) local payment network charges;
  • d) blockchain network or gas fees; and
  • e) charges levied by your own bank or service providers.
  • These fees may be deducted from the amount ultimately received by your beneficiary.
  • 10.7 Taxes and Reporting.
  • a) You are solely responsible for determining, reporting, and paying all taxes arising from your use of the Services, including any tax on gains from currency or digital asset transactions.
  • b) NovaCore does not provide tax advice. You should consult your own tax advisor regarding the tax consequences of your activities.
  • c) Where required by law, we may withhold amounts from payments or report transactions and account information to tax or regulatory authorities.
  • 10.8 Interest on Overdue Amounts.
  • a) Any amount you owe to NovaCore that is not paid when due will accrue interest from the due date until paid in full at a rate of 18% per annum (or the maximum rate permitted by law, if lower), calculated daily and payable monthly.
  • b) We may set off any amounts you owe against any balances or funds we hold for you, in any currency, without prior notice.
  • 10.9 We may update our Fees and pricing structure from time to time in accordance with Section 22 (Changes).

• 11. Intellectual Property

  • 11.1 All content, software, interfaces, designs, trademarks, logos, and technology used in connection with the Services (“NovaCore IP”) are owned by NovaCore or our licensors.
  • 11.2 We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use NovaCore IP solely as necessary to use the Services in compliance with these Terms.
  • 11.3 You must not copy, modify, reverse engineer, decompile, disassemble, or create derivative works from NovaCore IP, or use it to build a competing service.

• 12. Third-Party Services

  • 12.1 The Services may rely on or integrate with banks, card schemes, payment processors, custodians, liquidity providers, blockchain networks, communication providers, and other third parties (“Third-Party Services”).
  • 12.2 NovaCore does not control Third-Party Services and is not responsible for their acts, omissions, security, or performance. Your use of Third-Party Services may be subject to separate terms between you and the third party.
  • 12.3 We may change, suspend, or discontinue access to any Third-Party Service at any time if required by the provider, by law, or for risk or operational reasons.

• 13. Risk Disclosures

  • 13.1 Use of the Services involves risks, including but not limited to:
  • a) currency and digital asset price volatility and exchange rate fluctuations;
  • b) regulatory changes that may affect the legality or availability of certain services, assets, or jurisdictions;
  • c) delays or failures in payment, banking, or blockchain networks;
  • d) fraud, phishing, or interception of instructions or beneficiary information; and
  • e) irreversible loss of funds or digital assets due to errors (including wrong wallet addresses) or network issues.
  • 13.2 You acknowledge that you understand these risks, have independently assessed the suitability of the Services for your needs, and accept all such risks.

• 14. Warranties

  • 14.1 You represent and warrant that:
  • a) you have full power and authority to enter into and comply with these Terms;
  • b) all information you provide is and will remain true, accurate, and complete;
  • c) you are the lawful owner of the funds and digital assets used in connection with the Services; and
  • d) your use of the Services will comply with all applicable laws and regulations.
  • 14.2 The Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, and non-infringement.
  • 14.3 We do not warrant that the Services will be uninterrupted, error-free, or completely secure, or that any particular result will be achieved.

• 15. Limitation of Liability

  • 15.1 To the maximum extent permitted by law, NovaCore, its affiliates, service providers, and their respective directors, officers, employees, and agents will not be liable for:
  • a) any indirect, incidental, special, consequential, punitive, or exemplary damages;
  • b) loss of profits, revenue, business, goodwill, or data; or
  • c) any amounts exceeding, in the aggregate, the Fees actually paid by you to NovaCore in the six (6) months preceding the event giving rise to the claim.
  • 15.2 These limitations apply whether the claim is based on contract, tort (including negligence), strict liability, or any other theory, even if we have been advised of the possibility of such damages.
  • 15.3 Some jurisdictions do not allow certain limitations; in such cases, our liability shall be limited to the maximum extent permitted by applicable law.

• 16. Indemnification

  • 16.1 You agree to indemnify, defend, and hold harmless NovaCore and its affiliates, service providers, and their respective directors, officers, employees, and agents from and against any and all losses, liabilities, damages, claims, costs, and expenses (including reasonable legal fees) arising out of or related to:
  • a) your breach of these Terms or any other agreement with NovaCore;
  • b) your violation of any law or third-party rights; or
  • c) your use or misuse of the Services.

• 17. Confirmations and Statements

  • 17.1 We may provide transaction confirmations, statements, and reports electronically through the platform or via email.
  • 17.2 You must review all confirmations and statements promptly and carefully.
  • 17.3 You must notify us in writing of any unauthorised, erroneous, or disputed transaction no later than 14 days after the earlier of:
  • a) the date you receive the relevant confirmation; or
  • b) the date the transaction appears in your account records.
  • 17.4 If you fail to notify us within this period, you may lose the right to dispute or reverse the transaction, except where prohibited by law.

• 18. Suspension and Termination

  • 18.1 We may, at any time and without liability, suspend, restrict, or terminate your account or access to any part of the Services if we reasonably believe it is necessary for legal, regulatory, risk management, or security reasons, or if you breach these Terms.
  • 18.2 We may decline to process, freeze, or cancel any transaction or funds where required by law, requested by a competent authority, or justified by our risk assessments.
  • 18.3 You may close your account by providing written notice, subject to completing all outstanding transactions and paying all amounts owed.
  • 18.4 Upon termination, we will use commercially reasonable efforts to return any undisputed, unrestricted funds or digital assets, subject to applicable law, investigations, and our rights of set-off.

• 19. Data Protection

  • 19.1 Personal information we collect is processed in accordance with our Privacy Policy, as amended from time to time.
  • 19.2 By using the Services, you consent to the collection, use, storage, and disclosure of your information as described in the Privacy Policy, including transfers outside your jurisdiction where permitted by law.

• 20. Force Majeure

  • 20.1 We will not be liable for any failure or delay in performing our obligations caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, labour disputes, failures of utilities or communication networks, interruptions in banking or payment systems, or failures of blockchain networks or custodial partners.

• 21. Governing Law and Dispute Resolution

  • 21.1 These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without giving effect to conflict-of-laws rules.
  • 21.2 You submit to the non-exclusive jurisdiction of the courts of British Columbia for the resolution of any such disputes, subject to any arbitration requirement below.
  • 21.3 Where permitted by law, disputes will be resolved on an individual basis and not as part of any class, consolidated, or representative action.
  • 21.4 We may require that certain disputes be resolved by final and binding arbitration in British Columbia under applicable arbitration rules, with all participants keeping the proceedings and outcome confidential.

• 22. Changes

  • 22.1 We may amend these Terms, our Fees, or any Service at any time.
  • 22.2 Unless a change is required sooner for legal, security, or risk reasons, we will provide at least 30 days’ notice by email or by posting the updated Terms on our website or platform.
  • 22.3 Your continued use of the Services after the effective date of any change constitutes your acceptance of the revised Terms. If you do not agree, you must stop using the Services and close your account before the change takes effect.

• 23. General

  • 23.1 These Terms constitute the entire agreement between you and NovaCore regarding the Services and supersede all prior discussions and agreements.
  • 23.2 If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  • 23.3 You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms or any rights or obligations hereunder without your consent.
  • 23.4 No failure or delay in exercising any right shall operate as a waiver of that right, and a waiver of any breach shall not be deemed a waiver of any subsequent breach.
  • 23.5 Any notices to NovaCore must be delivered in writing to our registered address or as otherwise specified on our website. Notices to you may be delivered electronically (including via email or in-platform notifications) or by mail using the contact details we hold for you.
  • 23.6 You consent to receiving all agreements, notices, disclosures, and other communications in electronic form and agree that such communications satisfy any legal requirement that they be in writing.

Part 2: Finseta Payment Solutions Limited

• 1. Introduction

  • 1.1. These Terms are between (the ‘Client’, ‘you’ or ‘your’) and Finseta Payment Solutions Ltd (‘Finseta, ‘we’, ‘us’ or ‘our’). Finseta is a company incorporated in Northern Ireland with company number NI602461 and whose registered office is at 1 Elmfield Avenue, Warrenpoint, Newry, Co. Down, BT34 3HQ, United Kingdom. Finseta is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (Firm Reference Number: 941406). Finseta is a trading name of Finseta Payment Solutions Ltd a wholly owned subsidiary of Finseta PLC.
  • 1.2. You wish to enter into a contract with Finseta for the purchase and redemption of Electronic Money, the purchase, sale and delivery of currency and for payments. You agree with Finseta that all transactions shall be carried out on the terms and conditions set out below (the ‘Terms’). The Terms shall come into force as soon as you accept the Terms online and shall continue until terminated in accordance with Clause 29 (Changes to these Terms) and/or Clause 30 (Termination).
  • 1.3. These terms contain four parts:
  • a) Part 1: Electronic Money Services (this Part applies to the provision by us of Electronic Money Services);
  • b) Part 2: Foreign Exchange Services (this Part applies to the provision of our unregulated forwards and spot contract business);
  • c) Part 3: Payment Services (this Part applies to the provision by us of Payment Services);
  • d) Part 4: General Provisions (this Part applies to all services offered by us to you)

Part One: Terms applying to Electronic Money Services

• 2. Electronic Money Services

  • 2.1. Finseta may in its absolute discretion provide, or continue to provide, Electronic Money Services to you. Finseta may enter into transactions for the issuance and redemption of electronically stored monetary value as represented by a claim against Finseta (‘Electronic Money’) with you (“Electronic Money Contracts”) in accordance with an instruction by you (such an instruction being an ‘Electronic Money Order’).
  • 2.2. An Electronic Money Order and an Electronic Money Contract may consist of:
  • a) the Client sending Finseta money in exchange for Finseta issuing Electronic Money to the Client (“Top-up”); or
  • b) the Client redeeming Electronic Money contained in an Electronic Money Account (“Withdrawal”) and send the corresponding funds to the Client’s Bank Account.

• 3. Electronic Money Accounts

  • 3.1. When you have been issued Electronic Money by Finseta, it will be held in a virtual account (an ‘Electronic Money Account’) of the same currency as the funds which were sent to Finseta. You can hold Electronic Money Accounts in different currencies. The currencies of Electronic Money Accounts available will vary from time to time. You should contact Finseta if you would like an up to date list of the currencies which it can hold Electronic Money in.
  • 3.2. You can view the amount of Electronic Money you hold in each of your Electronic Money Accounts at any time by logging onto the Online System.

• 4. Top-Up your Electronic Money Account

  • 4.1. If Finseta accepts the Electronic Order for a top-up, you shall pay Finseta the full amount by electronic transmission (or by such other means as agreed with Finseta in any particular case) in cleared funds into a bank account nominated by Finseta for this purpose (‘Segregated Bank Account’). Upon our receipt of the amount, we will issue the corresponding value of Electronic Money to your Finseta Electronic Money Account.
  • 4.2. The details of the Segregate Bank Account, belonging to Finseta, to send the money to will be set out on the Online System. Please take care to enter the correct bank account details when performing the User Bank Transfer, to make sure the money reaches us. If we receive your money in a currency other than the currency you indicated to us when we provided you with the bank account details, then we will not be liable for any losses that you incur if our bank performs a currency conversion to change the money received into the currency of our bank account to which the money was sent.
  • 4.3. Finseta does not accept payments in physical cash (coins and banknotes) from any Client.
  • 4.4. We may, at our reasonable discretion (for example, without limitation, to limit fraud or credit risk), impose limits on the amount of money you can receive through your Finseta Electronic Money Account.

• 5. Withdrawals

  • 5.1. You can enter into a Withdrawal, when holding Electronic Money, by issuing a Payment Instruction to Finseta in accordance with Clause 22.1.

• 6. Terms of Finseta holding Electronic Money

  • 6.1. When Finseta holds Electronic Money on your behalf is not the same as a Bank holding money in that:
  • a) Finseta cannot and will not use the funds to invest or lend to other persons or entities;
  • b) the Electronic Money will not accrue interest; and
  • c) the Electronic Money is not covered by the Financial Services Compensation Scheme
  • Finseta may hold the Client’s Electronic Money indefinitely.

Part Two: Terms applying to Foreign Exchange Services

• 7. Foreign Exchange Services

  • 7.1. Finseta may in its absolute discretion provide, or continue to provide, Foreign Exchange Services to you. Finseta may enter into transactions for the sale, purchase and delivery of currency with you (“FX Contracts”) in accordance with an instruction by you (such instruction being an “FX Order”). FX Contracts may include spot contracts, fixed forward contracts, open forward contracts, rolls and draws (as detailed on the Finseta website).
  • 7.2. If Finseta accepts the FX Order, Finseta shall subsequently provide a Trade Confirmation to you confirming the details of the FX Order (the ‘Trade Confirmation’). The Trade Confirmation shall include details of:
  • a) the FX Order and the exchange rate applying;
  • b) the date for delivery of, or payment for the currency (the ‘Settlement Date’ or ‘Value Date’);
  • c) Finseta’s charges in relation to the FX Contract;
  • d) Finseta’s charges in relation to the Payment Service;
  • e) in the case of an FX Contract which is not a spot contract, any Initial Margin or Margin Call required to be made by the Client as determined in Finseta’s absolute discretion.
  • 7.3. Upon receipt by the Client of the Trade Confirmation, you should check the Trade Confirmation for any omissions and/ or errors. In the event of any omission and/ or error, you must provide immediate notice in writing to Finseta in accordance with Clause 25 setting out full details of the omission and/or error. Subject to Clause 7.4, notwithstanding any omission and/ or error in the Trade Confirmation, the FX Contract relating to the FX Order detailed in the Trade Confirmation will be binding on the Client and Finseta, and Finseta’s and the Client’s rights under these Terms in respect of the FX Contract shall apply with full effect.
  • 7.4. Finseta will not be bound by any FX Contract where it is reasonably determined by Finseta that there is a Manifest Error in the purchase or sale price quoted in the Trade Confirmation. In these Terms, a “Manifest Error” refers to a manifest or obvious misquote of the purchase or sale price quoted to you, including a misquote based on a published price source on which Finseta has relied in connection with the FX Contract, having regard to the market conditions at the time the FX Order was received.
  • 7.5. Once Finseta has transmitted a Trade Confirmation confirming an FX Order in writing, you may only amend or cancel the Trade Confirmation if Finseta expressly agrees. If Finseta is obliged to cancel or terminate the Trade, then Finseta may be obliged to enter into a matching trade. In these circumstances it is possible that Finseta will incur a loss, damage or expense and if it does so then you will be charged for any such loss on the Trade. Finseta also reserves the right to make an additional administration charge in the event of such matching Trade being deemed necessary.
  • 7.6. Finseta may at its absolute discretion refuse any FX Order or instructions given by you without giving any reason or being liable for any loss you suffer as a result of such refusal.
  • 7.7. Finseta may require further confirmation or information from you or an Authorised Person of any FX Order or instruction if (including, but not limited to):
  • a) Finseta considers that such confirmation or information is desirable or that an FX Order or instruction is ambiguous;
  • b) Finseta has not satisfied itself that the person giving the FX Order is the Client or an Authorised Person; or
  • c) the instruction is to close your account or to remit the Client’s funds to a third party.

• 8. Commercial Purposes

  • 8.1. Finseta’s Foreign Exchange Services shall be limited to providing facilities for the sale, purchase and physical delivery of foreign currencies for use in connection with a trade or business or for other commercial (but not, for the avoidance of doubt, investment) purposes only.
  • 8.2. You hereby warrant that you are not acting for any third party; and that the transactions are for commercial purposes (in the case of businesses) and private purposes (in the case of individual clients) and, as such, do not amount to futures contracts under article 84 of the Financial Services & Markets Act 2000 (Regulated Activities) Order 2001.

• 9. Non-Advice

  • 9.1. Finseta may from time to time provide you with information concerning the foreign exchange markets but will not at any time offer advice to you on taxation, investment products or markets or the merits or otherwise of any currency transaction. You accept that any such information does not constitute advice and does not form part of the Services and agrees that it shall rely purely on its own judgement when entering into any Contract.
  • 9.2. In providing the information referred to in Clause 9.1 above, Finseta makes no warranty or representation as to its accuracy, and hereby excludes to the fullest extent possible any and all losses suffered by you in relying on such information.

• 10. Funding your FX Contracts

  • 10.1. Where Finseta and the Client enter into an FX Contract, the Client must make sure that it holds enough Electronic Money, in the currency specified in the Trade Confirmation (or by such other means as agreed with Finseta in any particular case) in cleared funds into a bank account nominated by Finseta for this purpose.
  • 10.2. Failure by the Client to settle the correct amount and currency of Electronic Money shall relieve Finseta of any obligation to redeem the Electronic Money to make a corresponding payment under the relevant FX Contract.
  • 10.3. The details of the Bank Account, belonging to Finseta, to which money is to be sent is set-out on the Online System. Please take care to enter the correct bank account details when performing the User Bank Transfer, to make sure the money reaches us. If we receive your money in a currency other than the currency you indicated to us when we provided you with the bank account details, then we will not be liable for any losses that you incur if our bank performs a currency conversion to change the money received into the currency of our bank account to which the money was sent.
  • 10.4. Finseta does not accept payments in physical cash (coins and banknotes), cheques or bank drafts from any Client. In addition, Finseta will not accept any other items of value for settlement of deals, such as but not limited to: Gold, Bitcoins, Letter of credit and Promissory notes.
  • 10.5. We may, at our reasonable discretion (for example, without limitation, to limit fraud or credit risk), impose limits on the amount of money you can receive through your Finseta Account.

• 11. Redemption of Electronic Money to fulfil FX Contracts and Deductions

  • 11.1. After you and Finseta have entered into an FX Contract and subject to Clause 11.2, Finseta shall redeem the Electronic Money and use the corresponding funds for payment of monies owing to Finseta under the FX Contract including, without limitation, any Initial Margin or Margin Call (as defined below).
  • 11.2. The Client accepts that, prior to undertaking an FX Contract, Finseta will deduct from the corresponding funds set out in Clause 11.1 those costs and charges which Finseta is entitled to pursuant to these Terms including any advance or instalment payments, transfer charges, trade profit and interest.
  • 11.3. The Client is solely responsible for ensuring that, following the deductions referred to in Clause 11.2 and the application of the exchange rate agreed in the Trade Confirmation, the amount of any Onward Payment will be sufficient to fulfil any obligations that Client has to the relevant Payee.

• 12. Foreign Exchange Charges

  • 12.1. Finseta’s charges in relation to Foreign Exchange Services will be as set out in the Trade Confirmation. The Client understands that because Finseta deals as principal the exchange rate it offers the Client will not be the same as the rate Finseta obtains itself.

• 13. Additional Conditions for Forwards FX Contracts

  • 13.1. This Clause 13 applies in respect of any forward FX Contract, meaning an FX Contract under which currency is bought and sold for delivery at a future time.
  • 13.2. Subject to any facility, Finseta will require an agreed an initial margin (“Margin”) from the Client for each order for a forward FX Contract and Finseta will be entitled to request from the Client immediate additional Margins in amounts notified by Finseta to the Client in the event of exchange rate fluctuations at any time prior to the Settlement Date (‘Margin Call’). The Client agrees that it is the Client’s responsibility to ensure that it is contactable and has provided sufficient contact details so that Finseta can contact the Client in the event of a Margin Call. If Finseta is unable to contact the Client by the end of the day in which a Margin Call occurs Finseta will be entitled to terminate the FX Contract in accordance with Clause 14. Finseta may redeem Electronic Money held by the Client to pay for any Margin Call.

• 14. Default & Refusal to Perform FX Contracts

  • 14.1. Finseta may refuse to perform or may close out all or any part of any FX Contract, without Finseta incurring any liability to the Client for losses that may be sustained as a result and without giving notice to the Client or receiving any instructions from it, upon or at any time after the happening of any of the following events:
  • a) Failure by the Client to settle the correct amount of Electronic Money in the correct currency at the stipulated time;
  • b) You are unable to make any payment when due under these Terms;
  • c) Any other material breach by the Client of any Contract;
  • d) The Client entering into any form of bankruptcy or insolvency procedure or is unable to pay its debts as they fall due;
  • e) If any of the representations made or information supplied by the Client are or become materially inaccurate or materially changed.
  • f) If it becomes or may become unlawful for Finseta to maintain or give effect to all or any of the obligations under these Terms or otherwise to carry on its business.
  • g) If Finseta or the Client is requested not to perform or to close out an FX Contract (or any part thereof) by any governmental or regulatory authority whether or not that request is legally binding.
  • h) Finseta considers it necessary to do so for its own protection including (without limitation) in the following circumstances: (i) protection from fraud or money laundering; (ii) protection from Client default; (iii) protection from market failure; (iv) protection from adverse or volatile market conditions; and (v) protection from loss by Finseta.
  • 14.2. If any event referred to in Clause 14.1 above takes place Finseta shall at its discretion be entitled to cancel any FX Contract then outstanding and charge the Client with all of the costs, expenses and losses (and interest at the rate referred to in Clause 27 on any such sums) that Finseta may incur (including any action it may take to cover or reduce its exposure) as a result of Finseta cancelling FX Contracts with the Client (including the actual or hypothetical costs of unwinding any hedging arrangements that relate to the FX Contracts). Any excess amount held by Finseta in respect of the FX Contracts shall be returned to the Client after deducting all other sums due to Finseta.
  • 14.3. If for any reason an FX Contract is closed out or does not proceed to completion, Finseta will send to the Client any sum due to the Client or a notice setting out the sum due from the Client (as appropriate). The Client shall bear all the losses/ expenses of Finseta whatsoever that may arise on account of such close out or cancellation, and Finseta shall have the right to use any monies of the Client held by it to offset such amounts as are owed by the Client to Finseta. For such purpose, Finseta shall be entitled to convert any currency held by it and such conversion shall be at the rate of exchange available to it. Any fee or charge which Finseta incurs as a result of such conversion shall be paid for by the Client.
  • 14.4. If your method of payment, is dishonored, returned, not met on first presentation or stopped for whatever reason, Finseta shall levy an administrative charge. This administrative charge will become payable by the Client in addition to any other sums due under these Terms.

• 15. Limitation of Liability and Indemnity

  • 15.1. In addition to any limitation on liability under Clause 21 below which may apply to the Foreign Exchange Services, Finseta shall not be liable to the Client:
  • a) for any delay or failure to perform its obligations under these Terms relating to Foreign Exchange Services or any FX Contract by reason of any cause beyond the reasonable control of Finseta, but Finseta shall try to perform those obligations as soon as it reasonably can in any event;
  • b) for any loss resulting from the determination of Manifest Error by Finseta;
  • c) Finseta acting on a written, oral, telephone or electronic FX Order which reasonably appeared to Finseta to be from the Client or an Authorised Person; or
  • d) for any consequential or indirect loss (such as loss of profits, loss of contract or opportunity) the Client may incur as a result of Finseta failing to perform its duties under an FX Contract; or
  • e) for an amount greater than the maxima stated in Clauses 15.2 and 15.3
  • 15.2. Without prejudice to Clause 15.1 above, Finseta shall not be responsible in any way for any delay in payment by it under these Terms relating to the Foreign Exchange Services which is caused by the Client or any other third party, including but not limited to bank delay, postal delay, payment network delay, the failure or delay of any fax or electronic transmission, or delay caused by accident, emergency or act of god. For the avoidance of doubt the Client accepts that the Client is solely responsible for ensuring that all payments which the Client is required to make under any FX Contract are made promptly and within the time limits specified by the particular FX Contract and these Terms.
  • 15.3. The maximum aggregate liability of Finseta to a Client in respect of Foreign Exchange Services provided under these Terms, whether arising in contract, tort or otherwise, shall in no circumstances exceed an amount equal to the aggregate value of currency sold by Finseta to the Client under FX Contracts issued in accordance with these Terms expressed in GBP Pounds Sterling as at the due date of settlement of each FX Contract less any amounts previously settled.
  • 15.4. The Client will, on demand by Finseta, indemnify Finseta and keep it indemnified against all losses, claims, proceedings, expenses, damages and costs (including reasonable legal costs) of any nature incurred or suffered by Finseta in covering, reducing or eliminating its risk, howsoever arising out of or in connection with any breach by the Client of these Terms.

Part Three: Terms Applying to Payment Services

• 16. Payment Services

  • 16.1. You or your Authorised Person may provide a Payment Instruction to Finseta in accordance with Clause 25. Such Payment Instruction must confirm the details of the proposed Payee including its full name, account details for payment and any unique identifier confirmed to the Client by the Payee.
  • 16.2. We are under no obligation to check the accuracy of the Unique Identifier given to us by you. If the Unique Identifier provided by you is incorrect, Finseta shall not be liable for the non-execution or incorrect execution of the Payment Order under Clause 23. We shall, however, make reasonable efforts to recover the funds involved in the payment transaction, for which we may charge you a fee.
  • 16.3. The Payment Instruction shall be deemed to be received at the time at which it is received except that:
  • a) where the Payment Instruction would otherwise be deemed to be received on a day which is not a Business Day or is received after 12.00 pm, London time (the ‘Cut-Off Time’) on a Business Day, Finseta has the right to treat the Client’s Payment Instruction as having been received on the next Business Day.
  • 16.4. Following receipt of a Payment Instruction, Finseta may:
  • a) refuse that Payment Instruction and if it does so, Finseta shall (unless it would be unlawful for Finseta to do so) notify the Client of that refusal, the reasons for that refusal (if possible), and the procedure for rectifying any factual errors that lead to that refusal. Such notification shall be given to the Client as soon as practicable following the refusal and Finseta may charge the Client for such notification where the refusal is reasonably justified. A Payment Instruction which is refused by Finseta shall be deemed not to have been received for the purposes of Clause 16.3; and/or
  • b) request further confirmation or information from the Client or Authorised Person of any Payment Instruction, including if Finseta considers that such confirmation or information is desirable or that a Payment Instruction is ambiguous.
  • 16.5. The Client does not have any right under the Financial Services (Distance Marketing) Regulations 2004 to cancel any Payment Instruction once given.

• 17. Charges

  • 17.1. The following charges may be incurred by you (payable in advance) for the following administrative tasks and/or transfer of funds:
  • a) Roll Forward – £10 per roll. This is payable when you request to extend the settlement date of a forward contract.
  • b) Payment recall – £10 per recall. This is payable when you request to recall a payment.
  • c) Additional International Payment – £10 per payment which is payable when an FX Contract involves more than one payment.

• 18. The Corporate Opt Out

  • 18.1. Clause 18.2 applies to you only if you are not:
  • a) a consumer (a person acting for purposes other than a trade, business or profession);
  • b) a micro-enterprise (as defined in Article 1, and 2(1) and (3) of the Annex to Recommendation 2003/361/EC (in summary, a micro-enterprise is a business which has fewer than 10 employees or a turnover not exceeding EUR 2 million); or
  • c) a charity with annual income of less than £1 million.
  • 18.2. You agree that the following provisions of the Payment Services Regulations 2017 (SI 2017/752) (the “PSRs”) and any other provisions of any law in any other jurisdiction implementing the equivalent articles of the Recast Payment Services Directive (2015/2366/EC) (“PSD 2”) do not apply to this Agreement:
  • a) Part 6 (Regulations 40 – 62 inclusive) PSRs ( Title III PSD 2) (requirements as to the provision of information); and
  • b) the following regulations of Part 7 (Rights and Obligations in relation to the provision of payment services) PSRs (Articles 62(1), 64(3), 72, 74, 76, 77, 80 and 89 PSD 2:
  • i. 66(1): charges (refusals, revocations, incorrect unique identifiers). We will instead charge you for the fulfilment of our obligations under these Terms;
  • ii. 67(3) and (4) & 83: withdrawal of payer consent and revocation. Once given, you may not withdraw your consent to a Payment Transaction or revoke a Payment Transaction with us;
  • iii. 75: evidence of authentication and execution of transactions. The onus of proving that the payment transaction was either unauthorised or incorrectly executed in Clauses 20 and 21 of this Agreement lies instead with you rather than with us;
  • iv. 77: Payer’s liability for unauthorised transactions. You, instead of us, are liable for all losses in respect of unauthorised Payment Transactions listed in Clause 21 of these Terms;
  • v. 91: non-execution or defective execution of transactions initiated by payer. We shall not be liable to you for the correct execution of a Payment Transaction and Clause 23 of these Terms shall not apply; and
  • vi. 94: liability of payment services provider for charges/interest. We are not liable for charges and interest incurred as a result of the non-execution or defective execution of a Payment Transaction.

• 19. Consent

  • 19.1. A Payment Transaction will be considered as authorised if you have given your consent to the execution of the Payment Transaction.
  • 19.2. For individual transactions, “consent” for these purposes means that consent given by you by either the online system, by email or by phone.
  • 19.3. Where no such consent has been given (or where consent has been withdrawn in accordance with these Terms), the Payment Transaction will be considered as unauthorised.
  • 19.4. If a Payment Transaction is refused, we shall inform you immediately within the limits of applicable laws and where we are authorised to do so and, if appropriate, we shall explain why we refused to make the Payment Transaction and the procedure for correcting any factual errors that led to the refusal.

• 20. Correcting Unauthorised or Incorrectly Executed Payment Transactions

  • 20.1. If you realise that an unauthorised or incorrectly executed Payment Transaction has been carried out, you must notify us without undue delay and, in any event, within 13 months of the debit date. Such notification should be made in accordance with Clause 25 of these Terms. If you fail to notify us within the 13-month time period, you may not be entitled to have any errors corrected.
  • 20.2. You shall bear all losses caused by unauthorised payment transactions if those losses result from a fraudulent act on your part or gross negligence in carrying out your obligations to use any telephone arrangements or passwords (“Security Instrument”) in accordance with the Terms governing their use and to inform us without delay as soon as you become aware of the loss or theft or of any unauthorised use thereof.
  • 20.3. If, in accordance with Clause 20.1, you notify us of an unauthorised Payment Transaction we will (i.e. by the end of the next Business Day following your notification to us) refund the amount of the unauthorised Payment Transaction.
  • 20.4. If, in accordance with Clause 20.1, you notify us of an incorrectly executed Payment Transaction we will investigate and as soon as practicable will refund the amount of the non-executed or defective Payment Transaction.
  • 20.5. Where we consider that there is evidence to suggest you have acted fraudulently or have deliberately or grossly negligently failed to comply with your obligations in relation to the Security Instrument (set out in Clause 24 below), we reserve the right to investigate the claim before making any refund. If we decide to investigate the claim before making a refund, we will carry out our investigations as quickly as possible. Nothing in this Clause 20 affects our right to investigate the circumstances after a refund has been made. If we subsequently determine that a payment transaction was authorised (or you have deliberately or with gross negligence failed to comply with the obligations in relation to the Security Instrument in Clause 24), we reserve the right to reverse any refund previously made, on giving you reasonable notice of our intention to do so.

• 21. Your Liability for Unauthorised Payment Transactions

  • 21.1. For lost and stolen Security Instruments or misappropriation where you have failed to keep any personal security feature, for example any PIN or password, safe, your liability for any unauthorised Payment Transactions will be capped at £35 per each instance of loss, theft or misappropriation (not per Payment Transaction). You will not be liable for any losses:
  • a) arising after you have notified us that the Security Instrument or your access details to any Security Instrument have been lost, stolen or misappropriated (in accordance with Clause 24.
  • b) if we have not provided a means for you to make the notification to us referred to in Clause 24 (subject to the force majeure provisions in Clause 28);
  • c) if we have not authenticated any of your Payment Transactions in accordance with our obligations under regulation 100 of the PSRs; or
  • d) where the Security Instrument has been used in connection with certain distance contracts (other than excepted contracts), as defined in the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013.
  • 21.2. Where any unauthorised Payment Transaction arises from you acting fraudulently, or you intentionally or with gross negligence fail to comply with the obligations in Clause 24 Security Instruments – Your Obligations, you will be liable for all losses (including our losses).

• 22. Execution of Payment Orders – Time Limits and Value Dates

  • 22.1. When you make a payment from your Account:
  • a) in Euros; or
  • b) in UK Sterling and both the payer and payee are based in the UK (a “UK National Sterling Transaction”); or
  • c) that involves one currency conversion between UK sterling and euros and that currency conversion is carried out in the UK (and where the Payment Transaction is being made to a payee in another EEA state, the amount transferred is denominated in euro), to a payee whose payment services provider (e.g. bank) is located in the EEA, we will execute the Payment Transaction on the same Business Day if received before 12.00pm, or on the following Business Day if received after 12:00pm or on a non- Business Day, and shall ensure that the payment amount will reach the payee’s bank no later than the following Business Day.
  • d) The client must actively verify the bank details of all onward payment instructions ahead of making any payment to a beneficiary,
  • e) If Finseta has concerns that an onward payment may be fraudulent, it may hold that payment for up to 4 working days whilst it conducts an internal investigation to verify its legitimacy.
  • f) Finseta may, at its sole discretion, decline a payment request if it has reasonable grounds to suspect the payment may be fraudulent.
  • 22.2. When you make a payment:
  • a) in a currency of an EEA state other than Euros; and
  • b) which is not a UK National Sterling Transaction, to a payee whose payment service provider (e.g. bank) is within the EEA we will execute the Payment Transaction on the same Business Day if received before 12:00pm, or on the following Business Day if received after 12:00pm or on a non-Business Day, and shall ensure that the amount of the Payment Transaction will reach the payee’s bank no later than the fourth Business Day following the time we debit the payment amount from your Account.
  • 22.3. For all other payments not covered by Clauses 22.1 and 22.2 above, we will execute the Payment Transaction as soon as we receive the Payment Order but you accept that the execution time for the payment transaction will depend on the regulations governing the functioning of the international payment systems and that we will not be required to comply with the deadlines set out in Clauses 22.1 and 22.2.

• 23. Incorrect or Non-Execution of Payment Orders

  • 23.1. This Clause 23 is subject to the provisions in Clause 16 regarding Unique Identifiers.
  • 23.2. Where an authorised Payment Order given to us by you or the payee is incorrectly or not executed, we will be liable to you unless we can show that:
  • a) where you are the payer, the payee’s payment services provider received the amount of the payment transaction on time.
  • b) the non-execution or defective execution is the result of a force majeure event (Clause 28 of these Terms).
  • c) correct execution of the Payment Order would result in us breaking any provisions of applicable national or regulation.
  • 23.3. Where we are liable for the incorrect or non-execution of the Payment Order under Clause 23.2 above, we will refund the amount of the Payment Transaction to you without undue delay. This liability will extend to charges and interest incurred by you.
  • 23.4. Where you request us to do so, we will make reasonable efforts to trace and recover an incorrect payment made by us on your behalf.

• 24. Security Instrument Details – Your Obligations

  • 24.1. You must take all reasonable precautions to prevent fraudulent or unauthorised use of Payment Services. In particular, it is essential that you, among other security measures:
  • a) take all reasonable steps to ensure that the Online Resources are kept safe. This includes each Authorised Person and the Client:
  • i. not telling anyone their Personalised Security Credentials;
  • ii. notifying Finseta using the contact details set out in Clause 25 as soon as it suspects or knows that someone other than themselves knows their Personalised Security Credentials or can otherwise gain access to the Online Resources or if a virus is found on the computer or other device the Client or any Authorised Person uses to obtain access to the Online Resources;
  • iii. logging off the Online Resources every time the computer (or other device used to gain access to the Online Resources) is left by the Client or the relevant Authorised Person;
  • iv. always ensuring that Personalised Security Credentials are not stored by the browser or cached or otherwise recorded by the computer or other device used to gain access to the Online Resources;
  • v. having recognised anti-virus software out on the computer or other device you use to gain access to the Online Resources;
  • vi. ensuring that the e-mail account(s), phone number, mobile phone number, computer and other network used to communicate with Finseta are secure and only accessed by the relevant Client or Authorised Person as these may be used to reset the Personalised Security Credentials;
  • vii. regularly checking your emails so that you are aware if there are unauthorised changes to your account such as new or amended payee details or new Payment Instructions.
  • b) take all reasonable steps to keep safe its Drafts and other documentary payment methods it receives;
  • c) use the Payment Services provided by Finseta in accordance with the terms and conditions for their use as indicated in these Terms and on Finseta’s website (and in the event of any conflict, these Terms shall prevail);
  • d) notify Finseta in accordance with Clause 25 without undue delay on becoming aware of the loss, theft, misappropriation or unauthorised use of any Personalised Security Credentials or the misappropriation of the Online Resources;
  • e) notify Finseta in accordance with Clause 25 without undue delay on becoming aware of any other unauthorised use of the Payment Service;
  • f) where Finseta communicates with and accepts written instructions from the Client’s e-mail address the Client must ensure that its e-mail account is secure.
  • 24.2. Finseta may stop or suspend any Onward Payment (in whole or in part) and/or the Client’s use of the Payment Services and the Online Resources including all Personalised Security Credentials if it has reasonable grounds for doing so relating to:
  • a) the security of the Online Resources, the Payment Service or an Onward Payment;
  • b) the suspected unauthorised or fraudulent use of the Online Resources, the Personalised Security Credentials or an Onward Payment; and/or
  • 24.3. Unless doing so would compromise reasonable security measures or be unlawful, before stopping or suspending any Onward Payment (in whole or in part) or the Client’s use of the Payment Service (as appropriate) or immediately after doing so, Finseta must inform the Client and give its reasons for doing so. As soon as practicable after the reason for stopping or suspending any Onward Payment (in whole or in part) or the Client’s use of the Payment Service (as appropriate) has ceased to exist, Finseta must allow the outstanding element of the Onward Payment or the resumption of the Client’s use of the Payment Service (as appropriate).
  • 24.4. Finseta may stop or suspend the ability of the Client to use an account information service provider or a payment initiation service provider if Finseta has reasonably justified and duly evidenced reasons for same relating to unauthorised or fraudulent access to the Client’s Electronic Money information by that account information service provider or payment initiation service provider and/or the risk of unauthorised or fraudulent initiation of an Onward Payment. If Finseta does deny access to an account information service provider or payment initiation service provider in accordance with this Clause 24.4, unless doing so would compromise security or is unlawful, Finseta shall notify the Client as soon as possible using one of the methods set out in this agreement.
  • 24.5. Finseta shall contact the Client either:
  • a) via email to the email account it holds on record as belonging to the Client; and/or
  • b) via one or both of the Online Resources if the Client has registered for same, in the event of suspected or actual fraud or security threats.
  • 24.6. If the Client believes that a Payment Instruction has been given, or an Onward Payment made, in error and/ or was unauthorised by it, the Client must notify Finseta as soon as possible via the helpline or e-mail address listed in Clause 25. Failure to notify Finseta immediately on becoming aware of within the relevant timescale set out under these terms could result in the Client losing its entitlement to have the matter corrected.

Part Four: General Provisions

• 25. Instructions and Communications (security verification of emails, security check on phone instructions)

  • 25.1. You may provide instructions (including Electronic Money Orders, FX Orders and Payment Instructions) and other communications to Finseta:
  • a) by telephone through Finseta;
  • b) by email to the designated account manager; or
  • c) using the online system provided by Finseta (the ‘Online System’) in accordance with Clause 36;
  • Unless a Clause provides otherwise, if instructions are required to be provided “in writing”, then you must provide such instructions either by email or, where made available to you, using the Online System.
  • 25.2. You may authorise another named person (an ‘Authorised Person’) to give Electronic Money Orders / or FX Orders and/or Payment Instructions to Finseta on behalf of you by providing written instructions to Finseta in accordance with Clause 25.
  • 25.3. Finseta is entitled (but not obliged) to act upon instructions which are or reasonably appear to be from you or any Authorised Person. In particular, an Order received from an e-mail address or telephone number, set out by you in the Account Opening Form or otherwise used by you or an Authorised Person to communicate with Finseta, shall be sufficient to authenticate an Order as being from you and shall be deemed authorised by you pursuant to these Terms and the PS Regulations. In addition, Finseta shall be entitled to act upon Orders and instructions received from communication channels used by you or an Authorised Person to communicate with Finseta.
  • 25.4. Finseta may contact you or your Authorised Person by telephone or by email at the contact details provided by you in the Account Opening Form or, where made available to you, by the Online System. It shall be your responsibility to inform Finseta of any changes to your or your Authorised Person’s contact details.
  • 25.5. All communications between you and Finseta (including information and notifications which Finseta is required to provide to the Client in relation to the Payment Services) shall be in English.

• 26. Safeguarding of Client Funds

  • 26.1. Where Finseta receives funds for the purpose of issuing Electronic Money, the funds corresponding to Electronic Money will be held in one or more Segregated Bank Accounts, which are bank accounts separate from the bank accounts upon which Finseta’s own funds are held, in accordance with the provisions of the Electronic Money Regulations 2011.
  • 26.2. Where Finseta:
  • a) receives funds directly from the Client for the purpose of using those funds; or
  • b) redeems the Client’s Electronic Money for the purpose of using the corresponding funds to pay any monies owing to Finseta under any FX Contract, including any Security Payment or Margin Call, in accordance with Clause 11.1, Finseta will hold those monies in an account specifically for this purpose (Transaction Account), which is not a Segregated Bank Account or Finseta’s bank account where it holds its own funds, until the FX Contract is executed.

• 27. Interest

  • 27.1. If the Client fails to make any payment required under these Terms (including under any FX Contract or Payment Instruction) when it falls due, interest will be charged on the outstanding sum at a rate of five per cent per annum over the base rate of the Bank of England (or of such monetary authority as may replace it ). Such interest shall accrue and be calculated daily from the date payment was due until the date the Client pays in full and shall be compounded monthly.
  • 27.2. Finseta may receive and retain or apply for its own benefit any interest which arises in respect of any sum held by Finseta in its Segregated Bank Accounts and Transaction Accounts.

• 28. Force Majeure

  • 28.1. Finseta shall not be deemed to be in breach of these Terms or otherwise have any liability to the Client on the occurrence of any:
  • a) abnormal or unforeseeable circumstances beyond Finseta’s control, where the consequences would have been unavoidable despite all efforts to the contrary; or
  • b) obligations under other provisions of national or EU law or regulation (including, but not limited to, anti- money laundering legislation (“Force Majeure Event”).
  • 28.2. Finseta shall notify you of the occurrence of a Force Majeure Event as soon as is reasonably practicable following such occurrence.
  • 28.3. Where a Force Majeure Event occurs, Finseta may (at its option), on the subsistence of such force majeure event for fourteen (14) consecutive days, and will, on the subsistence of such force majeure event for twenty-eight (28) consecutive days, cancel the Contract and refund any sale currency paid under that Contract to you. You shall not be entitled to compensation in respect of any force majeure event.

• 29. Changes to These Terms

  • 29.1. Finseta may amend these Terms insofar as they relate to Foreign Exchange Services by notice in writing or in accordance with Clause 25 to the Client at any time and such amendments shall take effect from the date specified by Finseta, but may not affect any rights or obligations that have already arisen and will not be retrospective.
  • 29.2. Subject to Clause 29.3, Finseta may amend these Terms insofar as they relate to Payment Services by giving at least 2 months’ notice in writing to the Client. If the Client objects to the proposed amendments, it has the right, to terminate these Terms as regards Payment Services without charge before the date proposed by Finseta for the entry into force of the changes. The Client will be deemed to accept the proposed amendments unless it notifies Finseta and terminates these Terms insofar as they relate to Payment Services before the date proposed by Finseta for the entry into force of the changes. If no objection is received from the Client, such amendments shall take effect from the date specified by Finseta but may not affect any rights or obligations that have already arisen and will not be retrospective.
  • 29.3. Finseta does not need to provide any notice to you of:
  • a) any change to these Terms insofar as they relate to Payment Services which is more favourable to you; or
  • b) a change to the standard interest rate applying pursuant to Clause 27.1, which in each case may be applied immediately.

• 30. Termination

  • 30.1. Termination for Convenience. The Client shall be entitled to terminate these Terms forthwith by written notice to Finseta subject to Clause 30.4. Finseta shall be entitled to terminate these Terms by giving the Client two months’ written notice.
  • 30.2. Termination for Cause. Finseta may suspend Services and/ or terminate these Terms at any time without prior notice if:
  • a) a financial regulator, regulatory or government agency, or law enforcement agency posts a warning with regard to the Client;
  • b) any governmental, regulatory, or judicial authority directs or requests us to suspend or terminate these Terms;
  • c) a banking partner of ours requests that we terminate these Terms;
  • d) we have reason to believe that the Client is engaged in fraud, money laundering, or terrorist financing; or
  • e) where we have reason to believe that the Client may cause us to breach our internal risk policy.
  • 30.3. Subject as otherwise provided in the Contract, upon the termination or expiry of these Terms for any reason and following the conclusion of any foreign currency transacted under these Terms, neither party shall have any further obligation to the other save for any rights, obligations and/or liabilities which have arisen under these Terms but have not been discharged prior to termination or expiry of the Contract.
  • 30.4. For the avoidance of doubt, the termination of these Terms by the Client pursuant to Clause 30.1 or Clause 30.2 shall not affect any FX Contract nor any rights or obligations that have already arisen at the date of the termination. Following any such termination, any onward transfer of converted currency to a Payee shall be subject to such terms as Finseta and the Client shall agree.

• 31. Disputes and Complaints

  • 31.1. If you are dissatisfied with any aspect of the services provided by Finseta, you may inform Finseta. All complaints should in the first instance be made in writing to Finseta in accordance with Clause 25 marked for the attention of the Compliance Department. Finseta will endeavour to review each complaint carefully and promptly.
  • 31.2. If a complaint relates to the provision by Finseta of Payment Services or the issuance or redemption of Electronic Money, if you are not satisfied with Finseta’s resolution of the complaint, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). The FOS provides an out-of-court redress mechanism. Please see their website (www.financial-ombudsman.org.uk/consumer/complaints.html) for information about how to contact the FOS and how to bring a complaint.
  • 31.3. If a dispute arises between you and Finseta relating to the existence or terms of any FX Contract (a ‘Disputed FX Contract’), Finseta may close out or take any other action it reasonably considers appropriate in relation to the Disputed FX Contract (which may include suspension of performance of the Disputed FX Contract) pending settlement of the dispute without previously notifying and/or without having received instruction from you. Finseta will try to notify you (orally or in writing) what action it has taken, as soon afterwards as it practically can, but if it does not, the validity of its action shall not be affected.

• 32. Client’s Representations and Undertakings

  • 32.1. You represent to Finseta that, at the date of acceptance by you of these Terms, at the time each Electronic Money Order, FX Order and each Payment Instruction is made, at the time each Electronic Money Contract and FX Contract is entered into and carried out and at the time each Onward Payment is made:
  • a) you are acting as principal for its own account;
  • b) you have full power, legal capacity and authority and have taken all necessary steps to enable it lawfully to enter into and perform these Terms and every FX Contract and Payment Instruction under these Terms;
  • c) for a Client who is not an individual, the person(s) entering into these Terms and executing the Account Opening Form on its behalf has been duly authorised to do so;
  • d) these Terms are binding upon the Client and enforceable against the Client (subject to applicable bankruptcy, reorganisation, insolvency, moratorium or similar laws affecting creditors’ rights generally and applicable principles of equity);
  • e) all sums paid to Finseta by you, under these Terms belong to you and are not subject to any charge or other rights of a third parties;
  • f) all information supplied to Finseta by you is, or at the time it is supplied will be, up to date, accurate in all material respects and that you have not omitted or withheld any information which would make such information inaccurate in any material respect;
  • g) you have a valid commercial or personal reason for requiring the currency it buys under each FX Contract, and have not entered into any FX Contract for investment or speculative purposes;
  • h) you will take physical delivery of the currency bought.
  • 32.2. You will promptly provide to Finseta:
  • a) on request such information regarding its financial and business affairs and/or identity, as Finseta may reasonably require (including without limitation any information required by Finseta to be able to comply with its anti-money laundering obligations and policies); and
  • b) written confirmation of any changes to your telephone number and email and postal address(es).
  • 32.3. For the avoidance of doubt, you will notify Finseta immediately if it becomes aware of the occurrence, or likely occurrence, of any of the events specified at Clause 14.1 above.
  • 32.4. You undertake to Finseta that it shall promptly perform in timely fashion its obligations under these Terms, each FX Contract and each Payment Instruction.

• 33. Recording Telephone Conversations

  • 33.1. Finseta may record telephone conversations with you, including recording oral instructions given by telephone. The parties agree to:
  • a) the electronic recording by either party of telephone conversations between the parties with or without an automatic tone warning device; and
  • b) the use of such recordings as evidence by either party in any dispute or anticipated dispute between the parties or relating to dealings between the parties.
  • 33.2. If Finseta makes any recordings or transcripts it may also destroy them in accordance with its normal procedures.

• 34. General

  • 34.1. These Terms, the Account Opening and the Online User Guide (defined in Clause 36 set out the entire agreement and understanding of the parties on their subject matter and supersede all previous oral and written communications on the same subject matter. In the event of any inconsistency, discrepancy or ambiguity between these Terms, the Account Opening Form and the Online User Guide, the provisions of these Terms (subject to Clause 36, then these Terms shall prevail.
  • 34.2. If at any time any provision of these Terms or any Contract is or becomes illegal, invalid or unenforceable under the laws of any jurisdiction, neither the legality, validity or enforceability of such provision under the laws of any other jurisdiction nor the legality validity or enforceability of any other provision of these Terms or any Contract shall in any way be affected as a result.
  • 34.3. Where you comprise two or more people as named in the Account Opening Form each person named in the Account Opening Form will be jointly and severally liable to Finseta in respect of all obligations contained in these Terms. Any reference to “You” in these Terms means all persons named in the Account Opening Form jointly and severally
  • 34.4. You must make all payments under these Terms in full without any deduction, setoff, counterclaim or withholding of any kind.
  • 34.5. If a party fails to exercise or delays in exercising any right under these Terms, by doing so it does not waive such right. The rights provided in these Terms do not exclude other rights provided by law.
  • 34.6. You acknowledge and agree that Finseta is permitted to carry out an electronic database search and search credit reference agencies in order to verify you, or any shareholder or officer of the Client’s, identity and credit standing. If such searches are carried out, Finseta may keep records of the contents and results of such searches in accordance with all current and applicable laws.
  • 34.7. The provisions of the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms or to any FX Contract.

• 35. Data Protection

  • 35.1. You authorise Finseta to collect, use, store or otherwise process any personal information provided by you or from the searches referred to at Clause 34.6 above (‘Personal Information’) to enable Finseta and/or members of Finseta’s group and/ or the organisation which introduced or referred you to Finseta to provide and/ or improve its services. This may mean passing Personal Information to individuals or organisations which may be located in countries outside the UK. Where your Personal Information is transferred outside the UK, Finseta will take steps to ensure that it is appropriately protected.
  • 35.2. Finseta may also use the Personal Information to provide you with news and other information on Finseta’s services and activities which may be useful to you, subject to your consent. If you would prefer your Personal Information not to be used for such purposes, you should contact Finseta at the above address.
  • 35.3. Finseta may pass on Personal Information to any organisations which Finseta considers may be of assistance to you (which may be located outside the UK) so that they may contact you with details of products and services which may interest you, subject to your consent. You have indicated in the Account Opening Form, or subsequently, whether you consent to receiving information from such organisations (including by e-mail or other electronic means) and where you consent to receiving information from organisations outside the UK.
  • 35.4. Other than as stated in these Terms or in Finseta’s Privacy Policy (which is available on Finseta’s website), Finseta will not disclose your Personal Information unless required by law.
  • 35.5. If you wish to obtain a copy of your Personal Information, you should contact Finseta in writing in accordance with Clause 25.

• 36. Use of the Online System (where applicable)

  • 36.1. You may be required to complete a user set-up form providing details of any Authorised Person whom may use any Online System which Finseta may make available to you. You will be required to confirm your agreement to any system restrictions and limits prior to you being granted access to access to the Online System. Such access will be on the terms and conditions as to the use of the Online System as may be made available by Finseta to you (the ‘Online User Guide’), which shall form part of these Terms. This Clause 36 applies subject to the provisions of the Online User Guide in relation to the Online System, and if there are any inconsistencies between this Clause 36 and the Online User Guide, the provisions of the Online User Guide will prevail. Terms which are not defined in this Clause 36 will have the meaning (if any) given to them in the Online User Guide.
  • 36.2. You agree to use the Online System only in accordance with the Online User Guide and maintain any minimum operating and browser specifications as advised by Finseta from time to time.
  • 36.3. You agree to be solely responsible for the protection of all passwords and you should notify Finseta immediately of any actual or suspected compromise of any password.
  • 36.4. If there are any interruptions in the Online System which result in you being unable to use the Online System you should telephone FX Orders and Payment Instructions to Finseta.

• 37. Authorised Push Payment fraud (APP fraud)

  • 37.1. If you realise or suspect that you have been the victim of an APP fraud scam, you must;
  • a) Raise your claim with Finseta within 13 months of the original payment date;
  • b) Refrain from making further payments to the beneficiary;
  • c) Provide Finseta with the information it requires and requests to conduct a thorough investigation;
  • d) Pay an excess of £100 towards your claim. (exceptions apply).
  • 37.2. Finseta may, at its sole discretion, deny a claim of reimbursement, such as when;
  • a) Finseta has reasonable grounds to suspect that the client has acted with gross negligence when making the payment.
  • or
  • b) Finseta has reasonable grounds to suspect that the client has acted with fraudulent intent when making the payment.

• 38. Applicable Law

  • 38.1. This Agreement, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with the laws of England and Wales and the Parties hereby submit to the exclusive jurisdiction of the English courts.
  • 38.2. These Terms & Conditions shall be applicable in English language only. Any translations are solely provided for guidance. Only the English equivalent shall be enforceable.